Enterprise Messaging News Round Up #29

Slack’s employees have revealed why the company has avoided adding end-to-end encryption to its app. Cisco celebrates Webex being back in action. Microsoft Teams has welcomed Confluence integration to their service, and Google is changing the way it’s users manage messages.

Let’s take a look at the biggest stories we’ve seen so far.

Slack Says Business Leaders Don’t Want End-to-End Encryption

Slack Chief Security Officer, Geoff Bellknap, announced this week that Slack is staying away from end-to-end encryption, because “your boss doesn’t want it.”

Security concerns are more and more common in the collaboration and communications market. End-to-end encryption is a popular way to protect from unwanted surveillance. However, Slack believes that their premium customers are more interested in enterprise key management than end-to-end encryption. Slack users want full control over their keys for compliance, internal investigations and security.

Slack will be ignoring end-to-end encryption in favor of “Bring Your Own Key” — coming this Winter.

Microsoft Teams Welcomes Confluence Integration

Microsoft Teams is bringing a new extension to their app for Confluence. The Messaging Extension feature for Confluence cloud is available for private and team channel chat. This will make dialogue far more informative for today’s business groups.

The Confluence integration is available from the Microsoft Teams app store. Once it’s connected, you’ll be able to search through your Confluence Cloud and attach pages and blog posts to information cards. The information you access through Confluence includes:

  • Previews of the content
  • Confluence Space name and page title
  • Update and creation date
  • Button to view the page in Confluence
  • Contributor names

Users with access to confluence room content will only be able to view the information in the cards by clicking the “View in Confluence” option.

Google Ends Support for “Reply” Smart Replies

Google recently announced that it will be ending support for an experimental application called “Reply.” Reply offered smart reply responses to apps like Slack, Google Hangouts and Facebook Messenger. The app launched earlier in 2018 as an experiment to learn about the way that people share information in their collaboration tools.

According to an email sent out to Reply Beta testers, Google will be taking what it learned from its Reply experience and putting it into future iterations of solutions like Google Hangouts and Gmail. Gmail has begun to explore Smart Compose and Smart Reply solutions to help employees craft quicker correspondence for their team members.

Cisco Celebrates a Completely Fixed Webex Portfolio

On the 16th of October, the Cisco team announced that the Webex portfolio is completely fixed, aside from two known issues that remain after the repairs have been completed. The two remaining problems include Webex Teams showing a list of users in the space as the space name, rather than using the correct title for the space, and missing historical content.

To fix the first issue, you can simply rename the Cisco Webex Teams space manually. The problem with Webex struggling to collect data from the cloud is caused by an issue with the application being unable to refresh the cache. This problem can also be resolved easily with a client software update.

Zoom and Atlassian Announce New Strategic Partnership

Zoom recently announced a new partnership with collaboration software company Atlassian. In a press release, Zoom said that the first phase of the partnership will involve developing integrated workflows between Jira Service Desk and Jira Ops, then Zoom conferencing tools.

When Atlassian and Zoom’s new partnership is complete, users of both services will be able to start meetings from Jira Ops tickets. They’ll also be able to add a meeting log to their tickets.

Workplace by Facebook Makes Exciting Announcements at Flow

The Facebook team revealed new updates to their Workplace by Facebook app this month at the “Flow” leadership summit. To improve the usability of their tool, and increase their chances of competing against other enterprise messaging apps, Facebook announced features like:

  • Safety Check; instantly inform workers and friends of a crisis over Facebook
  • Do Not Disturb mode: turn off notifications for Workplace and Workplace Chat when you’re not available.
  • Mark as Important: Highlight updates from your teams on your newsfeed so you don’t forget about them.
  • Multi-company chat: Connect with people outside of your organisation through secure messaging and video.

Thanks for joining us in our latest weekly news roundup. We’ll be back with more updates next week! Remember to catch up with us on Twitter and LinkedIn for more of the latest news about Enterprise Messaging!

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