Welcome back to your latest round of news updates from the enterprise chat world.
This week, we’ve seen apologies from Atlassian, the future of Slack and some important decisions from Cisco too!
Here are the most significant announcements from this week.
Cisco Named a Leader in 3 Gartner Magic Quadrant Reports
For the enterprise chat space, appearing in a Gartner Magic Quadrant is a big deal. Customers consider these reports the as the holy grail when deciding which vendor to work with. This week, Cisco earned a place within its 3rd magic quadrant in less than a month. Now, Cisco is a leader in:
- Unified Communications (11 years in a row)
- Contact Centre (7 years in a row)
- Meeting Solutions (2 years in a row)
According to the GM and SVP of Cisco, Amy Chang, the business is thrilled with the stream of new accolades. She noted that Cisco understands companies need to collaborate in different ways. This is why Cisco offers everything from Cisco WebEx Teams for enterprise chat to WebEx Meetings for conferencing.
Atlassian Apologizes to Stride and HipChat Users for Slack Decision
When Atlassian decided to abandon HipChat and Stride in favor of a new partnership with Slack, they set themselves up as a dominant player in the enterprise chat space. But, they didn’t get the response they were expecting.
The decision to scrap Stride and Hipchat came only a year after Stride’s release. That meant that some customers were left wondering how they could a return on their investments. Atlassian’s Co-CEO Mike Cannon-Brookes appeared in the Atlassian user conference this week to say that the decision wasn’t something the company took lightly.
Cannon-Brooks noted that while he believes the partnership is right for Atlassian and their customers in the long term, “it’s bad news” for some users in the short-term. The Co-CEO said he was sorry for the disruption, and that users would simply need to migrate their data to Slack.
Slack Announces Major Upcoming Updates Including Speedier Search
Slack had some exciting announcements to deliver at its Frontier’s Conference on the 6th of September. Updates include Enterprise Key Management to help you control your data in messages, and “No Code Apps” so you can create custom workflows in Slack.
The announcements come soon after Slack secured a hefty round of funding in August, giving it plenty of cash to invest into better collaboration experiences for users. The updates to the platform will also include faster searching, access to the app in areas with limited connectivity, and “Announce Only” channels for companies making enterprise-wide announcements.
Arrival dates for the new features have not yet been released.
Slack also had a slight wobble again this week. Two outages were reported and Slack, as ever, managed it perfectly on social media.
Google Hangouts Meet Adds Live Streaming
Google announced that will be delivering support for live streams to their Hangouts app. The live streaming service will be available for up to 100,000 in-domain users, tuning in via a web or mobile device. Google has designed their live streaming experience so that it’s very similar to watching a video on YouTube.
Currently, the option to live stream is only available for G Suite Enterprise users. Google customers will need to enable the live streaming feature on their Calendar meetings and invite participants to them using a secure link. Streaming is also available for G-Suite Education users, ideal for teachers broadcasting lessons to dispersed students.
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