Stay in Webex and Connect to Microsoft Teams Users
In the age of integration and APIs, Webex users can choose from a wealth of apps to embed into their Webex experience.
Connecting Webex to Microsoft Teams is no different.
While we love all the Webex integrations available in the Cisco Webex App Hub for project management and customer experience, it gets a little trickier when you need to connect with another collaboration tool.
In the Workplace Messaging Report, we found out that of the companies using Webex products, 62% are also using Microsoft Teams.
Add to that the number of external contacts you need to talk to and we’ve got a high number of Webex users disconnected from their colleagues or contractors who use Microsoft Teams.
In a perfect world, everyone would use the same messaging app. If everybody was using the same platform, IT managers could sit back and put their feet up.
In reality, we need tools and processes to connect Webex users to Microsoft Teams users.
Sending direct messages between Webex and Microsoft Teams
By stitching together the Cisco and Microsoft APIs, third-party vendors like Mio can allow for interoperability between the two team collaboration apps.
Mio’s cross-platform messaging solution allows you to send a direct message from Webex to Microsoft Teams.
When you install the Mio app into your Webex environment, you enable the translation of Webex messages to your Microsoft Teams contacts.
This means when you send a message in Webex to a user who uses Microsoft Teams, they will receive your messages in real-time.
The entire messaging experience is catered for.
When you install the Mio app on Webex, you can:
- Enable cross-platform direct messaging with non-Webex users
- Synchronize spaces between Microsoft Teams and Webex
- Upload images and files to external users
- Edit and delete messages and post threaded replies
- Post emoji reactions, GIFs, and cross-platform @ mentions
With messages enabled cross-platform, there’s no need to switch between apps to cater to other people.
You stay where you’re most productive without compromising collaboration.
Direct messaging between Webex and Microsoft Teams is now available.
Please visit www.m.io to install the Mio app and get started.
Channel-based messaging between Webex and Microsoft Teams
The same external federation technology can be applied when you’re using Webex spaces to collaborate on projects and in teams.
When using the Mio app for channel-based messaging, you can chat with an unlimited number of customers, clients, and partners — all without leaving Webex.
You stay in Webex, invite the outside party to your universal channel, and chat as you would with an internal colleague.
A typical use case we see is the sales pipeline.
- You chat with prospects every day.
- Instead of staying in Webex you chase emails and arrange meetings, eventually losing clients due to a clunky comms experience.
- With Mio, you increase Webex deal close rate, improve win rate velocity, and reduce churn.
Joining Microsoft Teams meetings from Webex
If you’ve been asked to join a Microsoft Teams meeting, you can do so via Webex Boards, Room devices, and Desk Pros with WebRTC.
Joining Webex Meetings from Microsoft Teams
The Cisco Webex Meetings integration with Microsoft Teams is a popular choice for users who don’t wish to switch between apps to join meetings.
With this integration, you can schedule, start, or join Cisco Webex meetings and invite people to join Webex meetings or Webex Personal Room meetings directly from Microsoft Teams.
Check out the video below to set up your Webex Meetings integration with Microsoft Teams.
https://www.youtube.com/watch?v=UAOMQ3nDOp4&t=2s
Whether your scenario is time burned switching between apps that aren’t Webex or lost information and productivity flicking between accounts, there are ways to remedy this.
What to do next?
Read over this blog post again now you’ve identified your pain point. Use the steps provided to sync your Webex instance with other apps so you (and your team) need never leave Webex again!
If you’d like to learn more about enabling cross-platform messaging, watch our on-demand webinar with Mio CEO, Tom Hadfield, here.
